Term and Conditions

Welcome to Royal Horse Outfitters. These Terms and Conditions govern your use of our website and purchases of our premium equestrian products. By accessing saddleshorsetacks.com and making a purchase, you agree to be bound by these terms.

1.1 Account Registration

While not required for browsing, creating an account enhances your shopping experience. You are responsible for:

• Maintaining the confidentiality of your account credentials
• Providing accurate and current personal information
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

1.2 Age Requirement

You must be at least 18 years old or have parental consent to make purchases on our website.

1.3 Prohibited Activities

Users are prohibited from:

• Using the website for any unlawful purpose
• Attempting to gain unauthorized access to our systems
• Interfering with the website’s functionality
• Submitting false or misleading information

2.1 Product Information

Royal Horse Outfitters specializes in premium equestrian equipment including:

• Riding Saddles (Close Contact, All Purpose)
• Protective Gear (Bell Boots, Heel Protection)
• Riding Accessories (Bridles, Breast Collars, Cinches)
• Comfort Products (Bareback Pads, Correction Pads)

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Product Descriptions

We strive for accurate product descriptions and images. However, slight variations may occur due to monitor settings and product updates.

3.1 Order Process

Order confirmation constitutes our acceptance of your offer to purchase. We process orders within 1-2 business days after payment confirmation.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing and Taxes

All prices are in US dollars. Customers are responsible for any customs duties, import taxes, or additional charges in their country.

4.1 Shipping Options

We offer two shipping methods to serve our global customers:

• Standard Shipping ($12.95): DHL or FedEx, 10-15 business days after dispatch
• Free Shipping: EMS, 15-25 business days after dispatch (orders $50+)

4.2 Shipping Regions

We ship globally, excluding select Asian countries and remote locations. Shipping times are estimates and not guaranteed.

4.3 Order Tracking

Tracking information is provided via email once your order is dispatched. Customers are responsible for providing accurate shipping addresses.

5.1 Return Policy

We accept returns and exchanges within 15 days of receipt. To be eligible:

• Items must be in original, unused condition
• All tags must be attached
• Original packaging must be included

5.2 Non-Returnable Items

For health and safety reasons, the following cannot be returned:

• Bell Boots and Heel Protection (opened packages)
• Boot Liners and Accessories (opened packages)
• Bareback Pads (used items)
• Any products showing signs of use

5.3 Return Process

Follow these steps for returns:

1. Contact customer service for Return Authorization
2. Complete the return form
3. Package items securely in original packaging
4. Ship to: Royal Horse Outfitters, 4390 Villa Drive, Elkhart, US 46516

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

6.1 Copyright

All content on saddleshorsetacks.com, including text, graphics, logos, and images, is the property of Royal Horse Outfitters and protected by international copyright laws.

6.2 Trademarks

“Royal Horse Outfitters” and our logo are trademarks of our company. Unauthorized use is strictly prohibited.

6.3 Limited License

We grant you a limited, revocable license to access and use the website for personal shopping purposes only.

7.1 Product Use

Royal Horse Outfitters is not liable for:

• Injuries resulting from improper use of equestrian equipment
• Damages from product misuse or failure to follow manufacturer instructions
• Consequential damages arising from product use

7.2 Website Availability

We strive to maintain website availability but are not liable for temporary unavailability due to maintenance or technical issues.

7.3 Maximum Liability

Our maximum liability to you for any claim shall not exceed the purchase price of the products in question.

We respect your privacy. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information.

These terms are governed by the laws of the State of Indiana. Any disputes shall be resolved in the courts of Elkhart County, Indiana.

We reserve the right to modify these terms at any time. Continued use of the website after changes constitutes acceptance of the modified terms.

Thank you for choosing Royal Horse Outfitters. We are committed to providing quality equestrian products and exceptional customer service. Your satisfaction is our priority.