Privacy Policy

At Royal Horse Outfitters, we value the trust our equestrian community places in us. Just as we are committed to providing premium equestrian equipment, we are equally dedicated to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or make a purchase from us.

1. Information We Collect

To provide you with our premium equestrian products and services, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number, and shipping address when you place an order or create an account.
• Payment Information: Credit/debit card details processed through secure payment gateways (we do not store sensitive financial data on our servers).
• Purchase History: Details of products you’ve purchased, such as saddles, bell boots, bridles, and other equestrian equipment.

Technical Information

• Device and Browser Data: IP address, browser type, device information, and operating system.
• Usage Data: Pages visited, time spent on site, products viewed, and referral sources.

Communication Data

• Records of your communications with us, including emails and customer service inquiries.

2. How We Use Your Information

We use your information to enhance your experience with Royal Horse Outfitters:

• Order Processing: To process and fulfill your orders for premium equestrian equipment, including shipping and delivery.
• Customer Service: To respond to your inquiries and provide support regarding our products.
• Personalization: To tailor product recommendations and content based on your browsing and purchase history.
• Marketing Communications: To send you information about new products, promotions, and equestrian tips (with your consent where required).
• Website Improvement: To analyze site usage and enhance our website’s functionality and user experience.
• Security: To protect against fraud and unauthorized transactions, ensuring a secure shopping environment.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted partners who assist in operations such as payment processing, shipping, and marketing, all of whom are bound by confidentiality agreements.
• Legal Compliance: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets.
• Protection of Rights: To protect the rights, property, or safety of Royal Horse Outfitters, our customers, or others.

4. International Data Transfers

As we serve equestrians worldwide (excluding select Asian and remote locations), your information may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

5. Data Storage and Security

We implement robust security measures to protect your information, reflecting our commitment to excellence in all aspects of our business:

• Encryption: Industry-leading encryption technology protects your data during transmission.
• Secure Storage: Your information is stored on secure servers with limited access.
• Payment Security: We use PCI-compliant payment processors and do not store sensitive financial data on our systems.
• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Correction: You can access and update your personal information through your account settings.
• Marketing Preferences: You can opt-out of marketing communications at any time by using the unsubscribe link in our emails.
• Data Deletion: You may request deletion of your personal information, subject to certain legal obligations.
• Restriction of Processing: You can request that we limit how we use your personal data in certain circumstances.
• Data Portability: You have the right to receive your personal data in a structured, commonly used format.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality, such as adding items to your cart.
• Analytical Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookie preferences through your browser settings. Note that disabling cookies may affect your experience on our website.

8. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

Thank you for trusting Royal Horse Outfitters with your equestrian needs and your personal information. We are committed to maintaining that trust through our dedication to quality, security, and customer service excellence.