At Royal Horse Outfitters, we understand that finding the perfect equestrian equipment is essential for both rider and horse. Just as we are committed to providing premium quality products, we stand behind our merchandise with a fair and transparent returns policy.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days of receipt of your order. All items must be in original, unused condition with tags attached and in original packaging.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Bell Boots and Heel Protection (opened packages)
  • Boot Liners and Accessories (opened packages)
  • Bareback Pads (used items)
  • Any products showing signs of use or wear

Return Process

  1. Request Authorization: Contact our customer service team at [email protected] to receive a Return Authorization Number.
  2. Complete Return Form: Fill out the form below and include it with your return package.
  3. Package Securely: Pack items in original packaging with all tags attached.
  4. Ship Return: Send to: Royal Horse Outfitters, 4390 Villa Drive, Elkhart, US 46516

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customer is responsible for return shipping costs

Exchange Process

For exchanges of equal value, follow the standard return process and specify the desired replacement item. For exchanges of different value, our team will guide you through the price adjustment process.

International Returns

For our global customers (excluding select Asian and remote locations):

  • Return shipping costs are the responsibility of the customer
  • Customs duties and taxes are non-refundable
  • Please mark package as “Returned Goods” to avoid additional customs charges

Return Authorization Request Template

Subject: Return Authorization Request – Order #[Your Order Number]

Dear Royal Horse Outfitters Team,


I would like to request a return authorization for the following item(s):

Order Number: [Your Order Number]

Order Date: [Order Date]

Item(s) to Return: [Product Name(s) and Quantity]

Reason for Return: [Please specify reason]

Preferred Resolution: □ Refund □ Exchange for [Item Name]

Customer Name: [Your Full Name]

Email Address: [Your Email]

Phone Number: [Your Phone]

Thank you for your assistance.

Sincerely,

[Your Name]

Need Assistance?

Our equestrian experts are here to help with any questions about returns or exchanges.

Email: [email protected]

Address: Royal Horse Outfitters, 4390 Villa Drive, Elkhart, US 46516

Please allow 24-48 hours for response during business days.

Thank you for choosing Royal Horse Outfitters for your equestrian needs. We appreciate your business and are committed to ensuring your complete satisfaction.