FAQ

We specialize in premium equestrian equipment including:

• Riding Boots (Ankle Boots, Bell Boots)
• Saddles (Close Contact, All Purpose)
• Bridles and Breast Collars
• Protective Gear (Bell Boots for heel protection)
• Saddle Pads (Close Contact, Contour, Correction)
• Accessories and Attachments
• Training Equipment

Our products are designed for both competitive riders and everyday equestrian enthusiasts.

Absolutely! Many of our customers are competitive riders who rely on our equipment for training and events. Our performance-driven English saddles, protective bell boots, and training equipment are specifically designed to meet the demands of competitive riding while ensuring horse comfort and rider performance.

Yes, we carry various saddle types including Close Contact and All Purpose saddles, both new and used. We offer multiple sizes to ensure proper fit for both rider and horse. If you need assistance selecting the right saddle, please contact our customer service team who can provide expert guidance.

Ordering from Royal Horse Outfitters is simple:

1. Browse our collection and select your desired equestrian equipment
2. Add items to your cart
3. Proceed to checkout
4. Enter your shipping information
5. Select your preferred payment method
6. Review and confirm your order

You’ll receive an order confirmation email once your purchase is complete.

While you can checkout as a guest, creating an account offers several benefits:

• Faster checkout process
• Order history tracking
• Easier returns process
• Special offers and updates

Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] or call our customer service. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels to protect your information.

Yes, we take your security seriously. We use industry-standard encryption technology to protect your payment information during transmission. We do not store sensitive payment details on our servers.

We offer two global shipping options:

• Standard Shipping – $12.95 via DHL or FedEx
  • Delivery within 10-15 days after shipment
  • Ideal for time-sensitive equipment needs
• Free Shipping – For orders over $50 via EMS
  • Delivery within 15-25 days after shipment
  • Perfect for planned equipment upgrades

All orders are processed within 1-2 business days from our facility in Elkhart, Indiana. Our team meticulously checks each item to ensure it meets our quality standards before carefully packaging your equestrian gear for its journey to you.

We proudly ship to riders worldwide, bringing our premium equestrian equipment directly to your stable door. Please note that delivery to certain remote locations and select Asian countries may not be available. For specific country inquiries, please contact our customer service team.

Yes! All shipments include tracking. Once your order ships, you’ll receive a tracking number via email that allows you to monitor your shipment every step of the way.

We offer a generous 15-day return policy from the date of receipt, ensuring you have ample time to ensure your new equipment meets your exacting standards. Items must be returned in original condition with all tags attached.

To initiate a return:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Provide your order number and reason for return
3. We’ll provide you with return instructions and a shipping label if applicable
4. Once we receive the returned item, we’ll process your refund

Refunds are processed within 5-7 business days after we receive your returned item. The time it takes for the refund to appear in your account depends on your payment method and financial institution.